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Tenant Handbook

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  1. Overview
    1. Overview
  2. Move - In / Move - Out Information
    1. Overview
    2. Move-In / Move-Out Information
    3. Moving Insurance
    4. Pertinent Information for Your Move-In
    5. Move-In Checklist
    6. Move-Out Checklist
  3. Management Office Information
    1. Management Office Information
  4. Building Operations
    1. Access Card Request
    2. After-Hours HVAC
    3. General Safety Guidelines
    4. Building Maintenance
    5. Urgent Requests
    6. Janitorial Service
    7. Special Requests
    8. Day Porters
    9. Parking
    10. Vendor Regulations
    11. Rent Payment Information
    12. Mail and Other Deliveries
    13. HVAC
    14. Energy Conservation and Recycling
    15. Smoking
    16. Solicitors
  5. Building Rules & Regulations
    1. Building Rules and Regulations
    2. Moving and Construction Rules and Regulations
    3. Fitness Center Release and Indemnity Agreement
  6. Area Amenities
    1. Redwood Plaza Building Amenities
  7. Emergency Procedures
    1. Overview
    2. Emergency Phone Numbers
    3. Floor Response Team
    4. Fire
    5. Fire Safety Reminders
    6. Fire Prevention Tips
    7. Fire Extinguisher Basic Operation
    8. Earthquakes
    9. Tornadoes
    10. Hurricanes
    11. Explosions
    12. Medical Emergencies
    13. Bomb Threats
    14. Suspicious Packages
    15. Evacuation
    16. Civil Disturbances
    17. Power Failure
  8. Contractor Rules and Regulations
    1. Purpose
    2. Hiring an Architect and General Contractor
    3. Plans and Drawings
    4. Permitting
    5. Insurance Requirements
    6. Bonding Requirements
    7. Pre-Construction Meeting
    8. Schedules
    9. Contacts
    10. Contractor Requirements
    11. Check-In
    12. Access
    13. Work Hours
    14. Parking
    15. Work Area
    16. Deliveries
    17. Loading Zones
    18. Elevators
    19. Restrooms
    20. Use of Materials Which Emit Volatile Organic Compounds (VOCs)
    21. Sustainable Purchasing
    22. Solid Waste Management
    23. Trash Removal
    24. Base Building
    25. Fire System
    26. Hot Work Policy
    27. Roof
    28. Building Engineers
    29. Strictly Prohibited Work Practices
    30. Plan of Action
    31. Completion of Work

Urgent Requests

Please have your Office Manager notify the Management Office at 703-698-1888 of any urgent maintenance or repair requests. We will have a building day porter or a building engineer assist you as soon as possible. For afterhours urgent requests or emergencies, call the Transwestern Call Center at 301-236-6519.

When requesting Maintenance, please be prepared to provide the following information:

  1. Your name, company name, building address, and suite number.
  2. Contact phone number.
  3. Clearly identify the nature and location of the problem.